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Frequently asked questions

Opening hours and access

What time does the Museum open?
The Museum is open from 10:00 A.M. to 6:00 P.M. (the doors close 30 minutes before closing time). Depending on the exhibition, opening hours may be extended on Fridays.
Opening hours may vary. Please check on the Exhibitions webpage or call Hello dial 03-5777-8600.
What day is the Museum closed?
The Museum is closed every Monday unless it is a public holiday, when a new exhibition is being installed, and over the New Year period. The Museum will from time to time have openings and closures on other days, so please check on the Exhibitions webpage or call Hello dial 03-5777-8600
How do I get to the Museum?
Five minutes’ walk from Shinjuku Station (JR, Keio, or Odakyu lines)
Five minutes’ walk from Shinjuku Station or Nishi-Shinjuku Station on the Tokyo Metro Marunouchi Line
Five minutes’ walk from West Exit of Shinjuku Station on the Toei Oedo Line
Ten minutes’ walk from Shinjuku Station on the Toei Oedo Line
Ten minutes’ walk from Shinjuku Station on the Keio New Line
Ten minutes’ walk from Shinjuku Station on the Toei Shinjuku Line
For details, see Information.
Is there parking?
The Museum does not have its own parking area, but there is a parking lot under the building. (Tariff: 300 yen per half hour)
Do buses stop outside?
There is no parking for buses.


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Admission charges

Where can I purchase a ticket?
At the Museum of Art reception on the 42nd floor.
How much does admission cost?
It depends on the exhibition.
Please check for details on the Exhibitions webpage.
There is free entry for children of junior high school age and below. Junior high school students are required to present their student handbook.
Can I pay by credit card?
Yes, and also you can pay with a public transport IC card from anywhere in Japan (Suica, Pasmo, etc.)
Can I purchase tickets in advance?
At the Museum Reception on the 42nd floor, you can buy tickets to the following exhibition only during the current exhibition. Tickets are available from other vendors for some exhibitions.
Please check the Exhibitions webpage for details.
Is there a discount for seniors?
It depends on the exhibition.
Please check the Exhibitions webpage for details.
Is there a discount for students?
Yes, there is a discount upon presentation of student ID for universities, technical institutes, and high schools.
Is there a group discount?
Yes, the discount is applicable for groups of over 20 people.
Do groups need to book ahead?
No.
Can I use my Grutto Pass?
Yes, the Grutto Pass is eligible for a discount. However, for students the student discount is cheaper.
For those who do not yet have one, a Grutto Pass can be bought at the Museum.


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Exhibitions and exhibits

Is Sunflowers (Van Gogh) always on display?
Yes, it is on display whenever the Museum is open.
It is possible to view Sunflowers exclusively?
The permanent collection is in a corner at the far end of the Exhibition Hall, so all exhibitions are to be viewed at the same time.
Will there be an opportunity to view the whole collection?
The main collection items we have on show are works by Seiji Togo and Grandma Moses.
Please check here for upcoming exhibitions.
Can I see works by Seiji Togo?
A number of works are displayed in the Collections Corner. These works are changed with every exhibition. Please check here for the works on display. A relatively large number of works from the collection can be viewed.
Please check the Exhibition schedule for upcoming exhibitions.
How long will I need to spend at the Museum to see the full display?
Depending on the exhibition, around 40 minutes.
What is the schedule for upcoming exhibitions?
Please see here.
Is there a curator to help explain works?
We do not offer individual service, however we do provide gallery talks for some exhibitions. Please see the Exhibitions webpage for details.
Do you have audio guides?
It depends on the exhibition.
When is the Museum least busy?
Morning and evening are relatively quiet times.
Can I copy the works of art?
You cannot copy the art, but you may make sketches (pencils only. Colored pencils, ballpoint pens and sharp pencils are not permitted). However, we may ask you to refrain from sketching if it risks impeding the view of other visitors.
Can I take photographs or film in the Museum?
In principle, photography and filming are not permitted in the Exhibition Hall. Should there be any exhibitions for which photography or filming is allowed, this will be noted on the Exhibitions webpage.
Can I use writing implements in the Exhibition Hall?
Writing implements other than pencils may not be used. Please also refrain from using colored pencils or sharp pencils.
Can I bring food and drink into the Museum?
Eating and drinking are not permitted in the Exhibition Hall. Please also refrain from chewing gum or cough drops. Please place unsecured flasks and plastic bottles in your bag or stow in the lockers provided. If you bring food and drink for the purposes of fluid replacement and medication, please take their at the 1st floor Museum of Art lobby or the observation gallery on the 42nd floor.
Can electronic devices such as computers and smartphone be used in the Exhibitions Hall?
Except for telephone calls and filming, devices may be used. Please beware of operating noise and backlighting when in use. However, we may ask you to refrain from using a device if it risks impeding the view of other visitors.


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Use of facilities

Do you have storage lockers?
Yes, on the 1st and 42nd floors. Lockers are free of charge (coin not required).
Do you have space for large luggage?
We have large lockers at the 1st floor Museum of Art lobby. If these are insufficient, we will keep the luggage at the Museum of Art Reception on the 42nd floor.
Is there anywhere at the Museum to eat a boxed lunch?
No.
Can I return to the Museum after leaving for a meal?
Re-entry is not permitted unless another ticket is purchased.
But I would like to take my medicine.
Please do so at the 1st floor Museum of Art lobby or the observation gallery on the 42nd floor.
If you require water, there is a vending machine in the 1st floor Museum of Art lobby.
Is there a toilet for wheelchair users?
Yes, there is a wheelchair-accessible toilet in the building. Please alert Reception if you wish to use it.
Can I enter the Museum with my wheelchair?
From the sidewalk, a wheelchair can enter the building using the slope down from the neighboring Nomura Building. Another option is to use the interphone at the base of the stairs and call for assistance.
From the parking lot, please use the elevator.
The building is barrier-free, including the Exhibition Hall.
Can I borrow a wheelchair?
We have wheelchairs available to borrow. Please alert Reception if you wish to use one.
*Please note that a limited number of wheelchairs are available.
Are infants and young children allowed to enter the Museum?
There is no restriction on infants and young children coming to the Museum, but they will need to be escorted by the carer. However, we may ask you to temporarily leave the hall if there is a risk of impeding the experience of other visitors.
Is there a space for nursing and nappy changing?
There is no dedicated space for this.
Can I bring a baby stroller into the Exhibition Hall?
Yes. However, for the sake of safety, we ask you to refrain from bringing a stroller into the Hall when it is crowded.
Do you have strollers to lend?
No.
Is it possible to visit the Museum Shop only?
Yes. Please alert Reception.
Is it possible to visit the observation gallery only?
Yes. Please alert Reception.
Can I take photographs and film in the observation gallery?
Yes, you may film or photograph the view. Please refrain from filming or photographing the Exhibition Hall, posters or other visitors.
Is there a café?
On weekdays only, a coffee shop opens on the 2nd floor of the building. (Opening hours: 9.00 A.M to 5.00 P.M.)


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